Some clients move matched items to history as early as 7 days of resolution date and it is moved to history early based on the idea that items can be retrieved any time from history for investigation purposes. Also, very often user does history search to answer the audit queries and various data investigations.
Some clients move matched items to history as early as 7 days of resolution date and it is moved to history early based on the idea that items can be retrieved any time from history for investigation purposes. Also, very often user does history search to answer the audit queries and various data investigations.
Request to reconsider this. Because there are multiple business scenarios where user required to reactivate items from History to Active.